Thursday, December 14, 2017

How to Switch Off an Irate Customer

May 12, 2016 by luke  
Filed under How-To Zone

by John Tschohl Despite the obnoxious behavior, loud shouting, screeching voices, clenching fists, pointing fingers, red faces and all, most irate customers have a sad message. Most likely they are trying to tell you that they are feeling hurt, ignored, disrespected, unappreciated and unloved. It’s easy to get flustered or upset when you’re confronted with an angry customer; and, if you don’t know how to respond, you can easily make the situation worse. However, when you respond calmly and with empathy, you can stay in control,... 

May 2016 Issues of the Merchandiser Magazine

May 2, 2016 by luke  
Filed under Back Issues

Merchandiser magazines are available here in digital form. Click on the cover graphic to open each issue.  Read More →

April 2016 Issues of the Merchandiser Magazine

April 1, 2016 by luke  
Filed under Back Issues

Merchandiser magazines are available here in digital form. Click on the cover graphic to open each issue.  Read More →

All Peddlers Flea: Thriving Under New Management

March 18, 2016 by luke  
Filed under Flea Market & Swap Meet News

“I was a vendor at the Super Flea Market in Evansville, IN for over 20 years,” says Terry Walters, the new General Manager of All Peddlers Flea Market in Henderson, KY. The original Super Flea Market closed down in 2014, and All Peddlers was reopened in June of 2015 across the Ohio River from the original location. Just this past February, Walters acquired the market, and has already begun taking steps to align the market with his vision. “I used to run a flea market in Arkansas about 20 years ago,” says Walters. “When... 

Wholesaler Home Value Finds Retail Success on Amazon

March 8, 2016 by luke  
Filed under Supplier Zone

by Kevin Zimmerman Home Value bills itself as “your wholesale shopping center,” and it is easy to see why. Also doing business as Bird View Mall, the umbrella company operates no fewer than five stores: Home Value, which specializes in kitchenware and party needs; Vieworld, which offers office chairs and organizers; Better Space, whose products seek to minimize wasted space vis-à-vis cars and baby strollers; Storack, which sells freestanding racks for home and office use; and the self-explanatory Nene’s Cribs. Many of its items... 

March 2016 Issues of the Merchandiser Magazine

March 1, 2016 by luke  
Filed under Back Issues

Merchandiser magazines are available here in digital form. Click on the cover graphic to open each issue.  Read More →

August 2015 Issues of Merchandiser Magazines

July 31, 2015 by luke  
Filed under Back Issues

Merchandiser magazines are available here in digital form. Click on the cover graphic to open each issue.  Read More →

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